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NederlandsWhat are Raphia shoes made of?
Raphia shoes are handstitched from natural raffia fibres. Each pair is crafted by skilled artisans in Morocco using traditional weaving techniques, making every shoe unique.Are Raphia shoes vegan?
All raffia uppers are 100% vegan. Only the models with a leather sole (handcrafted in Italy) contain leather; the raffia upper remains fully plant-based.Are Raphia shoes breathable and lightweight?
Yes. Raffia is naturally breathable and light. The open weave structure allows air to circulate and provides all-day comfort.Will the colour of my shoes vary?
Slight colour variations may occur because raffia is a natural material and each pair is hand-dyed and handstitched. This is part of the authentic character of Raphia shoes.How do Raphia shoes fit?
Raphia shoes generally fit slightly roomier compared to standard footwear. For men’s models with leather soles, customers sometimes size **up to two sizes** larger depending on foot width and preferred fit. We strongly recommend checking the **Size Guide** on each product page for the most accurate fit advice.Are Raphia shoes comfortable?
Yes. Raffia naturally adapts to the shape of your foot, making our shoes soft, breathable and comfortable from the first wear. Comfort can vary slightly depending on the sole construction, such as cushioned footbeds or leather soles.What is raffia?
Raffia is a natural fibre extracted from the leaves of the raffia palm, native to regions such as Madagascar and parts of Africa. The fibres are long, strong and flexible, making them ideal for weaving durable, lightweight and breathable products.Where does raffia come from?
Raffia fibres come from the raffia palm tree. The leaves are harvested, dried and processed into strong strands used in footwear, baskets, hats and other handcrafted goods.Which countries do you ship to?
We currently ship to all EU countries (except Canary Islands, Ceuta and Melilla), the United Kingdom, Switzerland and Norway.How long does delivery take?
Stock items ship within 3 business days. Made-to-order items ship within 20 business days. Delivery times may vary due to customs or stock availability.Which payment methods do you accept?
We accept Visa®, Mastercard®, American Express® and Apple Pay. All payments are secure.Do I receive an order confirmation?
Yes. After placing your order, you will receive an automatic confirmation email.What is your return policy?
You may return your order within 14 working days of receiving it.In what condition should items be returned?
Items must be unused, in perfect condition, in their original packaging and with all labels attached.Who covers the return shipping cost?
Return shipping costs are the customer’s responsibility. We recommend using a tracked service.How long does a refund take?
Refunds are processed within 30 days after we receive your return. Card issuers may take up to an additional 10 days to complete the transaction.How long do the shoes last?
With proper care, raffia shoes can last a long time. Raffia is naturally strong and flexible, but we recommend avoiding water, soaking and prolonged sun exposure to maintain durability.How do I clean Raphia shoes?
Raphia shoes can be cleaned gently using a slightly damp cloth with a mild soap solution. Allow them to air dry naturally, away from direct sunlight. For regular maintenance, dust the raffia upper with a soft brush or cloth. For deeper cleaning, use a soft-bristled toothbrush with mild soap and minimal water. Avoid soaking the shoes or using harsh chemicals, as these may damage the natural fibres.Where are the shoes made?
The raffia uppers are handstitched in Morocco. The natural rubber soles are handcrafted in France, and the leather soles for selected models are handcrafted in Italy.Are all shoes handmade?
Yes. Every pair is made by hand, which gives each shoe its unique character and subtle variations.How can I contact Raphia?
For any questions, reach us at info@raphia.nl.Where can I visit Raphia?
You can visit our studio at:Oudegracht 268,
3511 NV Utrecht,
The Netherlands.
FAQ
Handcrafted Raffia Shoes by Raphia
What are Raphia shoes made of?
Raffia is a natural fiber derived from the leaves of the raffia palm tree, native to tropical regions like Madagascar, Africa, and the Philippines. It is processed into long, strong, flexible strands used for crafting durable items like hats, bags, baskets, and home decor. Its versatility, sustainability, and unique texture have made it a popular material for both crafts and fashion.
The fiber is naturally strong and flexible, making it suitable for long-lasting products.
Are Raphia shoes vegan?
All raffia uppers are 100% vegan. Only the models with a leather sole contain leather (handcrafted in Italy); the upper remains fully plant-based.
Are the shoes breathable and lightweight?
Yes. Raffia is naturally breathable and light. The open weave structure allows air to circulate and provides all-day comfort.
Will the colour of my shoes vary?
Slight colour variations can occur because raffia is a natural material and each pair is hand-dyed and handwoven. This is part of the authentic character of Raphia shoes.
How do Raphia shoes fit?
Our shoes generally fit true to size. If you are between two sizes, we recommend choosing the larger size.
Where do you ship from?
All orders ship from our studio in Utrecht, The Netherlands.
Which countries do you ship to?
We currently ship to all EU countries, the United Kingdom, Switzerland and Norway.
What are the delivery times?
Made-to-order items ship within up to 10 business days after payment. In-stock items ship within up to 5 business days. Customs checks on international shipments may cause additional delays.
Do I receive a tracking number?
Yes, you will receive a track & trace link as soon as your order has been dispatched.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Apple Pay.
Are my payments secure?
Yes. All payments are processed through secure and certified payment providers.
What is your return policy?
You may return your order within 14 working days after receiving it.
In what condition should items be returned?
Items must be unused, in perfect condition, in their original packaging and with all labels and accessories attached.
Who covers the return shipping cost?
Return shipping costs are the customer’s responsibility. We recommend using a tracked service.
How long does a refund take?
Once we receive your return, refunds are processed within 30 days. Credit card issuers may need up to 10 extra days to complete the transaction.
How do I care for raffia shoes?
Do not wash or submerge them in water. Clean gently with a slightly damp cloth and let them air dry. Store in a dry, cool place and avoid prolonged exposure to rain.
Are Raphia shoes sustainable?
Raffia is a renewable, plant-based material with a low environmental impact. Our natural rubber soles are handcrafted in France from 100% natural latex.
Where are Raphia shoes made?
The raffia uppers are handwoven in Morocco. Our natural rubber soles are handcrafted in France and the leather soles for selected models are handcrafted in Italy.
Why is each pair unique?
Every pair is woven by hand, without mass production. Small variations in weave and colour are a sign of genuine craftsmanship.
I have a question about my order. How can I contact you?
For any question regarding your order, sizing or products, please email us at info@raphia.nl.
Do you have a physical location?
Yes, you can visit us at:
Oudegracht 268
3511 NV Utrecht
The Netherlands
Where can I follow Raphia?
Follow us on Instagram and Facebook for new collections, restocks and behind-the-scenes stories.